Terms of service

Article 1 – Definitions

In these general terms and conditions, the following terms shall have the following meanings:

Cooling-off period: the period within which the customer may exercise their right of withdrawal;
Customer: a natural person not acting in the course of a profession or business who enters into a distance contract with the company;
Continuous performance contract: a distance contract relating to a series of products or services for which the supply and/or purchase obligation is spread over time;
Right of withdrawal: the customer’s right to withdraw from the distance contract within the cooling-off period;
Company: the natural or legal person offering products and/or services to customers at a distance;
Distance contract: an agreement concluded between the company and the customer using one or more means of distance communication;
CESOP: Central Electronic System of Payment information, established by the EU to monitor payment service providers.

Article 2 – Company Identity

Company Name: LS-ECOM LIMITED
Registration: 79043704
Address: UNIT 903A, 9/F., CAMERON COMM
CENTRE, 458-468 HENNESSY
ROAD, CAUSEWAY BAY
HONG KONG
E-mail: Business@lsecommerce.com
Telephone: +31 6 16 19 30 32

Article 3 – Scope

These general terms and conditions apply to every offer made by the company and to every distance contract concluded between the company and the customer.
Before the distance contract is concluded, these terms and conditions shall be made available to the customer on a durable medium or otherwise provided in a manner that allows the customer to store and reproduce them.

Article 4 – The Offer

All offers are non-binding. The company reserves the right to modify or withdraw offers at any time.
Offers clearly state the total costs, including shipping fees, customs duties, and any additional postal or transport charges.

Article 5 – Formation of the Agreement

The agreement is concluded when the customer accepts the offer and complies with the stated conditions.
The company shall confirm receipt of the acceptance electronically without undue delay.

Article 6 – Right of Withdrawal

The customer has 30 days from the date of receipt of the product to withdraw from the contract without giving any reason.
Return shipping costs are borne by the customer when exercising the right of withdrawal.

Article 7 – Refund upon Withdrawal

The company will refund the paid amount within 14 days of withdrawal, provided the product is returned in perfect condition and in its original packaging.

Article 8 – Customs, Import Duties, and VAT

All goods sold and shipped via this website are dispatched under “Delivered Duty Unpaid” (DDU) terms, as defined in Incoterms 2000. The customer is responsible for all costs and obligations related to importing the goods into the destination country.
These obligations include but are not limited to:
- payment of import duties, value-added tax (VAT) or goods and services tax (GST), and any other applicable taxes at the point of entry;
- clearance fees, including brokerage, inspection, or handling fees imposed by customs authorities, postal services, or carriers;
- compliance with local laws, product regulations, restrictions, and certifications required in the country of delivery.
The company does not act as the importer of record for any order; legal ownership and responsibility for the goods transfer to the customer upon shipment. The company is not liable for delays, seizures, refusals, or penalties resulting from the customer’s failure to comply with import regulations or pay required charges.
The company provides the necessary commercial documentation for international shipping (pro forma or commercial invoice, product description, declared value) but does not guarantee that such documentation or the goods themselves meet the technical or legal requirements of the destination country.
The customer is responsible for verifying whether importation is permitted, restricted, or subject to special permits or licenses.
The customer indemnifies the company against all financial consequences, claims, penalties, or costs imposed by customs authorities or third parties resulting from non-compliance with import laws.
Customers are strongly advised to contact their local customs office or review import guidelines prior to placing an order to avoid unexpected costs, delays, or refusals at the border.

Article 9 – CESOP Compliance

As of 2024, payment service providers record transaction data in the CESOP system in accordance with European regulations.
The company complies with these obligations, which may involve the monitoring and reporting of certain payment transactions.

Article 10 – Conformity and Warranty

The company guarantees that products comply with the agreement and applicable legal requirements.
Complaints regarding defects must be submitted in writing within 14 days after discovery.
Products must be returned in their original packaging and condition.

Article 11 – Delivery

Orders are delivered within 30 days, unless otherwise agreed.
In case of delays, the company will inform the customer within 14 days of the order date.
Orders are shipped with the customer as the recipient, who is responsible for all import-related procedures.
The company ensures compliance with international shipping regulations but is not responsible for customs-related delays or incidents.
Failure by the customer to fulfill import obligations does not constitute grounds for cancellation or refund.

Article 12 – Complaints Procedure

Complaints must be submitted in writing within 7 days after discovery of the issue.
The company will respond within 14 days; if a longer processing time is required, the customer will be informed of the expected timeline.