Shipping policy

Important Information

Order cut-off time: 3:00 PM CEST
Processing time: 1 to 2 business days (Monday to Saturday, excluding Sunday)
Delivery time: 5 to 10 business days (Monday to Friday)
Free shipping on all orders within US

Delivery Information

Once your order has been placed, you will receive a confirmation email — this means we have received your order.
Processing takes 1 to 2 business days (Monday to Saturday, excluding Sunday).

If you place your order before 3:00 PM CEST, we will process it the same day.
Once your order has shipped, you will receive an email with tracking information.
You can expect your package to arrive within 5 to 10 business days (Monday to Friday).

Currently, we ship only within US.
Shipping is free for all orders.

Delivery Delays

If the expected processing and delivery period has passed and you have not yet received your order, please don’t worry.
Allow an additional 3 business days (Monday to Friday) for delivery.
If your order still hasn’t arrived after that period, please contact us and include your order number so we can investigate the issue.

Cancellations

To cancel your order, please email us at Business@lsecommerce.com as soon as possible.
Once your order has been processed, cancellation is no longer possible.

Damaged or Incorrect Orders

If you have received a wrong or damaged item, please take clear photos and send them via email to Business@lsecommerce.com, including your order number.
We will resolve the issue as quickly as possible.
Our sincere apologies for the inconvenience.

Contact

Company Name: LS-ECOM LIMITED
Registration: 79043704
Address: UNIT 903A, 9/F., CAMERON COMM
CENTRE, 458-468 HENNESSY
ROAD, CAUSEWAY BAY
HONG KONG
E-mail: Business@lsecommerce.com
Telephone: +31 6 16 19 30 32

Need help? We’re always happy to assist you.